Archive for April, 2012
Customer Experience Meets Employee Engagement
The Marcus Evans Customer Experience Conference in Chicago, July 17-18, will include a special half-day presentation of the Enterprise Engagement Alliance curriculum on July 16, as well as several sessions on connecting the employee and customer experience. The high-level program attracts chief executives, vice presidents, directors and senior managers from the consumer products, retail, travel and [...]
Points Business Growing at Rapid Pace
It doesn’t take a market researcher to see that the use of points-based programs is surging. You can now earn points for doing just about anything: even Microsoft offers points to people who browse the web using its search engine, Bing. A group of casinos, including Caesars, Harrah’s, Bally’s, Flamingo, Showboat and many more, have been running full [...]
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The EEA Social Footprint
Peppers & Rogers – Strategy Speaks
- Combining Predictive Analytics with Common Business Sense April 30, 2013
- ROI Revealed for Customer Experience Strategy April 22, 2013
Incentive Intelligence – I2I
- Does Your Company Mission Devalue Your Employees’ Income? May 21, 2013
- 3 Keys to Human Success – The Symbolist Way May 20, 2013
ROI of Engagement – Catalyst Performance Group
- Tips for Jump Starting Employee Recognition Program ROI August 13, 2012
- Measuring Engagement ROI – Getting Started August 13, 2012
ideationz…a blog from rick s. pulito
- Your most important organizational asset… April 8, 2013
- Is engagement enough..? March 6, 2013
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