Brand Engagement

Researchers Find Link Between Nurse and Patient Satisfaction

nurseYet another study indicates the obvious link between employee engagement and customer satisfaction. Nurses who reported better working conditions in hospitals and less likelihood of leaving had patients who were more satisfied with their hospital stay and more likely to rate the hospital highly, according to a study of facilities in 13 countries, led by the University of Pennsylvania School of Nursing in the U.S. and the Catholic University of Leuven, Belgium, in Europe.

The study surveyed 61,168 bedside nurses and 131,318 patients in more than 1,000 hospitals in 13 countries over the course of three years. It came to the obvious conclusion that hospitals with better work environments and fewer patients in each nurse’s workload provided better outcomes and satisfaction for patients. Researchers found that:

  • High nurse burnout and job dissatisfaction were common among hospital nurses in Europe and the U.S.
  • On average, only 60% of patients were satisfied with their hospital care.

Patient safety is also a concern in hospitals that have poor work environments and insufficient nurse staffing, says Walter Sermeus, Professor at Catholic University of Leuven, Belgium, leader of the European consortium. Nurses in the U.S. expressed a greater likelihood to remain in their current job by a considerable margin over nurses in Europe. The full article can be found at http://www.bmj.com/content/344/bmj.e1717

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