Researchers Find Link Between Nurse and Patient Satisfaction

Yet another study indicates the obvious link between employee engagement and customer satisfaction. Nurses who reported better working conditions in hospitals and less likelihood of leaving had patients who were more satisfied with their hospital stay and more likely to rate the hospital highly, according to a study of facilities in 13 countries, led by [...]

Are You Capturing The Real ROI of Your Programs?

The following is a guest posting by Brad Callahan, Manager of Business Solutions, Marketing Innovators
Markets are volatile, costs are rising, your customers are squeezing your margins as they push for the best possible “deal,” and — if yours is like most businesses these days — you’re doing more with less and increasingly called upon to justify [...]

Recognition Meets Consumer

Rideau, a leading recognition company based in Montreal, has broken new ground in understanding the potential for the recognition field in the consumer marketing space. The old idea of separating consumer loyalty from employee recognition is so pre-enterprise engagement. Check out this recording on Rideau’s Real Recognition Radio program on a ground-breaking case study of [...]

The Enterprise Engagement Curriculum

The Enterprise Engagement Alliance curriculum will be rolled out in a series of webinars throughout the next 12 months, focusing first on key audiences and then more specifically, the tactics related to Leadership, Communications (digital, print, face-to-face, promotional products, etc.) Training, Rewards and Recognition, Culture, etc.
These tactical areas are being funded by the generous support [...]

World’s Most Complete Engagement Education Set for Oct. 4, 5, 6

We know this is last minute – but it’s still worth your time and attention.
This week at the Motivation Show is the 5th Annual Conference on Connecting Engagement, Loyalty & Financial Results. This is the world’s most complete education program covering all of the key areas of engagement by audience and tactic.
Held at the McCormick [...]

7 Important Outcomes From the Recent EEA Expo and Networking Event

We are pleased to announce the successful introduction of the Enterprise Engagement Institute Curriculum and Certification Program at the most recent EEA Expo and Networking Event held June 1-2. Despite the fact that we had to compress a 6 ½ hour program into 3 hours, we received very high ratings for which we’re grateful. Special [...]

It is Time to Reclaim the Word “Engagement”

This is a guest post from Mary Beth McEuen, Executive Director of The Maritz Institute, an innovation and leadership hub connecting a network of neuroscientists, academics and business leaders in pursuit of translating a deep understanding of people into more effective business practices.
When I say the word “engagement,” what do you think?
Well, it could mean [...]

Real-Time Performance Measurement – Guest Post

This is a guest post by Beau Ballin, Director of Marketing at MotivAction LLC, a 35-year-old Minneapolis based company specializing in recognition, incentive, learning, meeting, and event services.
After years of overlooking formal measurement in their engagement and recognition strategies, it seems that more companies than ever are paying attention to return-on-investment and other measurement criteria [...]

Use of “Employee Engagement” Term Surges This Decade

Happy New Year!

It seems appropriate at the beginning of a new year to look back and get some perspective on the emerging concept of Enterprise Engagement. Our Social Media Editor, Paul Hebert of I2I, a marketing company at http://www.i2i-align.com, used a new Google tool known as Ngram to get an historical view of terminology related [...]

What You Know May Not Be So – EEA/StratACHIEVE Webinar Recap

Did you know…

According to survey completed in 2007, human capital is the #1 risk to companies – but third from last on a list of how effectively companies manage it!
In another survey, only 31% of HR departments have anyone on staff that understands the company’s KPIs (key performance indicators)!

If you were tuned in to our [...]