Researchers Find Link Between Nurse and Patient Satisfaction

Yet another study indicates the obvious link between employee engagement and customer satisfaction. Nurses who reported better working conditions in hospitals and less likelihood of leaving had patients who were more satisfied with their hospital stay and more likely to rate the hospital highly, according to a study of facilities in 13 countries, led by [...]

Are You Capturing The Real ROI of Your Programs?

The following is a guest posting by Brad Callahan, Manager of Business Solutions, Marketing Innovators
Markets are volatile, costs are rising, your customers are squeezing your margins as they push for the best possible “deal,” and — if yours is like most businesses these days — you’re doing more with less and increasingly called upon to justify [...]

Recognition Meets Consumer

Rideau, a leading recognition company based in Montreal, has broken new ground in understanding the potential for the recognition field in the consumer marketing space. The old idea of separating consumer loyalty from employee recognition is so pre-enterprise engagement. Check out this recording on Rideau’s Real Recognition Radio program on a ground-breaking case study of [...]

It is Time to Reclaim the Word “Engagement”

This is a guest post from Mary Beth McEuen, Executive Director of The Maritz Institute, an innovation and leadership hub connecting a network of neuroscientists, academics and business leaders in pursuit of translating a deep understanding of people into more effective business practices.
When I say the word “engagement,” what do you think?
Well, it could mean [...]

Use of “Employee Engagement” Term Surges This Decade

Happy New Year!

It seems appropriate at the beginning of a new year to look back and get some perspective on the emerging concept of Enterprise Engagement. Our Social Media Editor, Paul Hebert of I2I, a marketing company at http://www.i2i-align.com, used a new Google tool known as Ngram to get an historical view of terminology related [...]

What You Know May Not Be So – EEA/StratACHIEVE Webinar Recap

Did you know…

According to survey completed in 2007, human capital is the #1 risk to companies – but third from last on a list of how effectively companies manage it!
In another survey, only 31% of HR departments have anyone on staff that understands the company’s KPIs (key performance indicators)!

If you were tuned in to our [...]

Enterprise Engagement Meter Added to EEA Tools

Wondering if your company could benefit from engaging employees, channel partners and consumers?  Wonder no more.  You can find out instantly, individually and inexpensively – actually, it’s free!
To help quickly determine if your organization can benefit from an engagement strategy, we’ve created the Enterprise Engagement Meter, available for free at the Enterpriseengagement.org portal starting later [...]

Believe What They Do, Not What They Say

Market researchers depend heavily on surveys and focus groups to predict what people will do. The trouble is: people often act differently than they say they will.
In a recent New York Times article on the new Portable People Meters now being used to track radio listening habits, it turns out that “more men are mellowing [...]

Help Us Help You – Test the New Enterprise Engagement Indicator

As promised, the Enterprise Engagement Alliance is on track with launching its Enterprise Engagement Indicator (EEI) in early January 2010.
And you can help!
We need to do some tweaking and testing on the survey and you can be part of that process.  It is easy and fast (less than 10 minutes) – simply visit the [...]