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Enterprise Engagement Alliance

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Motivation Live: April 22 – 24 Excel Center London

While we’re on the subject of the United Kingdom this week, we thought we’d draw attention to Motivate Europe Live, set for April 22-24 at the Excel Center in London. Billing itself as Europe’s only annual exhibition and conference bringing together incentive and motivation industry professionals and thought leaders, the combined conference and exhibition will […]

U.K. Engagement Efforts, Led by Prime Minister Cameron, Far Surpass Progress in the U.S.

Many in the U.S. might assume that we generally lead the world in business innovation. Of course that’s not true – case in point: engagement. With it’s government-initiated Engage for Success program aimed at promoting engagement throughout business there, the United Kingdom far surpasses the U.S. in its top-level acceptance of engagement as a critical […]

LoyaltyOne’s Bryan Pearson on What Constitutes the ‘Capital L’ of Loyalty

With over 20 years of experience running large loyalty programs, Bryan Pearson, President of LoyaltyOne, is a good person to query about the state of the industry. In a recent interview, we asked him whether he felt that loyalty programs were addressing all of the levers necessary to engage customers. The answer in the majority […]

Engagement University, April 14-16 in Denver – First Event to Focus on Engagement Across the Organization

 Go to eeaexpo.com for more information.  All attendees will receive a copy of Enterprise Engagement: The Textbook, edition 2   Customer and employee engagement have become top priorities at many companies, but most companies and professionals lack a clear implementation framework because the concepts are relatively new and aren’t taught in schools. The Enterprise Engagement […]

Innovation Summit: The Virtuous Circle of Innovation and Engagement

Creating a culture of innovation in which all employees and customers are allowed to submit ideas and collaborate on them to create products and solve problems is a highly engaging strategy: While innovation itself requires engagement to succeed, just being asked for their ideas demonstrates to people that their knowledge and expertise is valued and […]

BIG PICTURE – The Customer Experience Director Dilemma

Although I don’t actually have the statistics to back it up, it appears that more companies are creating the position of Customer Experience Director. I believe this position will eventually be the critical driver of Enterprise Engagement. Based on what we’re hearing, companies aren’t quite sure of the qualifications for this new position. Since it […]

Still Don’t Believe There’s an Engagement Field?

The Conference Board, Deloitte and Sirota have announced the formation of the Engagement Institute. For those thought the EEA was on the wrong track when it began focusing on this field four years ago, we’re proud to announce this news. For over four years, the Enterprise Engagement Alliance has labored against considerable headwinds to convince business […]

New Product Profile: Haydle Enterprise Q&A Platform Enhances Collaboration

Over the past year or two we’ve seen a surprising increase in the number of different types of technologies and services touting their ability to address various areas of customer, employee and distributor partner engagement – from leadership, coaching, assessment and communications to collaboration, innovation, rewards & recognition and analysis. In light of this, Engagement […]

At Chariot Solutions, Engagement Requires an ‘Inspirational Environment’

It always gets our attention when we receive a press release from a company touting its commitment to employee engagement, so we followed up on a recent release from Chariot Solutions to find out why. The company is a software application development, consulting and training firm specializing in open source technologies, enterprise and mobile application […]

Who Are America’s Most ‘People-Centric’ Companies?

These 25 firms surpass all others when it comes to strategically engaging their employees, customers and communities The Enterprise Engagement Alliance (EEA) has announced the Top 25 Most People-Centric publicly held companies in the U.S., based on a detailed analysis of independent research by McBassi & Company, a leading human capital analytics firm. People-Centric companies […]

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