What Happens When Investors and ISO Standards Demand a Strategic Plan for Human Capital Management?

Despite all the talk about employee and customer engagement, this field remains in its infancy. Very few companies have enterprise-wide engagement strategies, and those that do wouldn’t even agree upon the nomenclature used to describe their efforts. But now, forces more powerful than we anticipated may be further propelling the emergence of this field. Many […]

Engagement World: The Engagement How-To Conference and Expo, April 25-28, Orlando

This year’s conference marks a major milestone in the expansion of the field of Enterprise Engagement, which helps organizations achieve concrete goals by fostering the proactive involvement of all of the people critical to business success. Registration is now open — the EEA’s Engagement University registration includes free access to the E2MA Red Diamond Congress […]

Amazon and the Bezos Leadership Experiment

Several weeks ago we posted a news insight article on Tony Hsieh’s bold experiment with holacracy at Zappos.com, a division of Amazon. The New York Times’ recent account of the culture at Amazon.com (see “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace” ) highlights an entirely different approach to management at the parent company. […]

Guilty As Charged: Enterprise Engagement Is About the Bottom Line

The attack we have been waiting for on the concept of engagement has finally come, after almost seven years. Although the logic and research behind the concept of Enterprise Engagement seems irrefutable to us, a scathing attack comes from U.K. human resources blogger and group HR Director for Penguin Random House, Neil Morrison. In a recent post […]

Peter Hart, Recognition Leader, Reflects on Engagement Movement

I recently caught up with Peter Hart, CEO of Rideau Recognition, and asked for his thoughts on the engagement movement and its impact on the recognition field. Rideau acquired the Recognition Management Institute in 2006 and has been a consistent supporter of, and active participant in, the field’s trade organization, Recognition Professionals International, and other […]

Why Engagement is a Movement in the U.K. and Not Yet in the U.S. : An Interview with David MacLeod

While the Enterprise Engagement Alliance and its sponsors have toiled away mostly under the radar in the U.S. to promote the field of Enterprise Engagement, in Great Britain it’s another story. Backed by the commitment of David Cameron, the country’s recently re-elected Prime Minister, the topic of employee engagement, it’s safe to say, is a […]

Recent Reports Highlight Impact of Bad Bosses on Productivity and Branding

Earlier this year, this blog highlighted the damage done by bad bosses; a recent New York Times Sunday Review article entitled “Is Your Boss Mean?” written by researchers who have studied the subject, reported that mean and demeaning bosses not only make people miserable, they significantly affect the ability of employees to do their jobs […]

Enterprise Engagement and the Minimum Wage Debate

The facts speak for themselves: Increasing numbers of U.S. citizens believe that income inequality is a serious problem that requires government intervention. More and more states – even Republican-leaning ones – are passing, or seriously considering, laws imposing minimum wage increases. Because pay is a major issue related to engagement, one might expect us to […]

Human Resources as Profit Center

It’s exciting to see the discussion beginning to occur in human resources spurred by the engagement movement. As we’ve cited in pasts posts, some HR professionals are admitting that engagement challenges the traditional skill set and mindset of some human resources professionals because it requires an understanding of branding, all forms of communication, learning, innovation […]

The Dirty Little Secret About Engagement Surveys

U.S. businesses collectively spend billions of dollars each year on employee engagement surveys, and the dirty little secret is that more often than not the results don’t get the follow-up they deserve. Some of the world’s leading consulting firms have employee engagement survey businesses that charge multi-nationals six- and even seven-figure sums to track the […]

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