EEA – THE BLOG
Reflections on the Engagement Field: An 8-Year Perspective
With an increasing number of business experts now saying that engagement has arrived as a formal field, and with more trade journals talking about the subject, a number of people have asked me what it feels like to have seen the emergence of such a potentially huge new field years before most. Yes, we did […]
At 19% Engaged – U.S. and China Lead the World in New Buckingham Employee Engagement Index
The U.S. and China lead the world in employee engagement at 19% “fully engaged”, according to a new standardized international employee engagement index created by the Marcus Buckingham Company. Called the StandOut Global Engagement Index (GEI), the report compares employee engagement in 13 countries. Spain and Argentina ranked lowest in employee engagement. The company claims […]
Human Resources as Profit Center
It’s exciting to see the discussion beginning to occur in human resources spurred by the engagement movement. As we’ve cited in pasts posts, some HR professionals are admitting that engagement challenges the traditional skill set and mindset of some human resources professionals because it requires an understanding of branding, all forms of communication, learning, innovation […]
The Dirty Little Secret About Engagement Surveys
U.S. businesses collectively spend billions of dollars each year on employee engagement surveys, and the dirty little secret is that more often than not the results don’t get the follow-up they deserve. Some of the world’s leading consulting firms have employee engagement survey businesses that charge multi-nationals six- and even seven-figure sums to track the […]
New Product Profile: Haydle Enterprise Q&A Platform Enhances Collaboration
Over the past year or two we’ve seen a surprising increase in the number of different types of technologies and services touting their ability to address various areas of customer, employee and distributor partner engagement – from leadership, coaching, assessment and communications to collaboration, innovation, rewards & recognition and analysis. In light of this, Engagement […]
The Coffman Organization to Head Alliance of Marketing Firms Launching ‘The Engagement Agency’
The Coffman Organization, one of the nation’s leading engagement assessment and coaching forms, has joined an alliance of companies known as the The Engagement Agency to provide full-service engagement solutions to businesses and organizations throughout the country. “Organizations are spending hundreds of millions of dollars on engagement surveys; incentive, loyalty, and recognition programs; communication and social […]
Researchers Find Link Between Nurse and Patient Satisfaction
Yet another study indicates the obvious link between employee engagement and customer satisfaction. Nurses who reported better working conditions in hospitals and less likelihood of leaving had patients who were more satisfied with their hospital stay and more likely to rate the hospital highly, according to a study of facilities in 13 countries, led by […]
The Next Generation of Meetings: Bringing Together Customers and Employees
Meeting planners get ready for a new type of meeting bringing together customers and employees. As more and more organizations understand the importance of connecting the customer and employee brand, I think we can expect more meetings like the one depicted in a currently running GE television ad we recently featured on the EEA portal […]
The EEA Social Footprint
