EEA – THE BLOG
Achievers’ Valuation Promising for Rewards and Recognition Firms
The report that Blackhawk Network paid $110 million cash for Achievers was good news for the private equity companies moving into the rewards & recognition industry (and the broader engagement space), as well as for the owners of such companies, since that valuation appears to be well beyond the standard 5-times EBITDA of most businesses, […]
Goodsnitch App Connects Employees and Customers to Help Enhance Brand Engagement
We continue to be excited by the number of tools emerging for the engagement marketplace and to learn how the founders of these tools invented them. Recently, we shared with you information on theEmployeeApp. This app enables companies to quickly and easily inform employees about the information they need to better perform their jobs via […]
7 Big Lessons From Blackhawk Acquisition of Achievers
The news of the Achievers sale has already spread across the incentive and recognition business. Here are some initial thoughts: Blackhawk is poised to become a major player in the incentive and recognition business. It is one of the only publicly-held company in the field (Aimia being another), based on its enormous gift card business. […]
theEMPLOYEEapp Demonstrates the Business Opportunities of Enterprise Engagement
Check out the theEMPLOYEEapp and you’ll see not only a logical way to improve communication across the organization, but just one more sign of the emerging multi-billion-dollar engagement field. When one considers all of the engagement tools and services – from leadership training and recruiting to coaching, assessment, communications, learning, innovation, rewards & recognition, analytics, […]
Major Promotions Link Employees and Customers in Innovative Ways
The new Starbucks and Spotify promotion is notable on many levels for those who follow the loyalty business, but what struck us was the way the promotion ties together the company’s partners (employees) and customers. Up to 150,000 Starbucks employees will receive free monthly subscriptions to Spotify which they, along with customers, will be able […]
The Dirty Little Secret About Engagement Surveys
U.S. businesses collectively spend billions of dollars each year on employee engagement surveys, and the dirty little secret is that more often than not the results don’t get the follow-up they deserve. Some of the world’s leading consulting firms have employee engagement survey businesses that charge multi-nationals six- and even seven-figure sums to track the […]
‘Change or Else,’ Says Disrupting Digital Business Author R. Ray Wang
Anyone who understands the principles of Enterprise Engagement will enjoy, as I did, the new book, “Disrupting Digital Business,” by R. Ray Wang, published by Harvard Business Review Press. Wang, a veteran technology analyst running two of his own consulting firms (currently Constellation Research, and before that Altimeter) and with past positions at Forrester, Oracle, […]
Salesforce.com Enters Employee Engagement Field
As many readers may know, Salesforce.com recently released new human resources tools designed, as reported by Techcrunch.com, “to improve employee engagement.” What is most significant from our standpoint, based on what was reported, is that Salesforce.com actually hasn’t created new technology; it’s repackaging its technology specifically to go after human resources with what TechCrunch says […]
Is Recognition Ready to Hit the Re-set Button?
Over the last few weeks, two of the leading U.S. recognition firms, Achievers and TharpeRobbins, have appointed as CEOs human resources veterans who both recently held top management positions at Kenexa, a large human capital management firm now owned by IBM. Is this a coincidence? Achievers is primarily owned by Sequoia Capital, one of the […]
Understanding the New Tools of Engagement
In recent blog posts, we’ve covered the debate beginning to emerge in human resources circles about whether or not today’s human resources professional – or marketing executive, for that matter – has a grasp of the new tools that need to be integrated to better engage key audiences. Traditionally, organizations have siloed a lot of […]
The EEA Social Footprint
